Privacy Policy

• What personal information do we process? Depending on how you interact with us, we may process information you voluntarily provide (name, contact, billing) and information automatically collected (IP address, device, usage data).
• Do we process sensitive personal information? Some information may be considered sensitive in certain jurisdictions. We process such information only when necessary with your consent or as permitted by law.
• How do we process your information? To provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with the law.
• How do we keep your information safe? We have adequate organizational and technical processes in place, though no electronic transmission can be guaranteed 100% secure.

Personal information you disclose to us. We collect personal information that you voluntarily provide, including:

• Names
• Phone numbers
• Email addresses
• Contact preferences
• Billing addresses

Sensitive Information. When necessary, with your consent or as permitted by law, we may process health data.

Payment Data. We may collect data necessary to process your payment. All payment data is handled and stored by Razorpay. See their privacy notice at razorpay.com/privacy-policy.

Information automatically collected. Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services. This includes log and usage data, device data, and information collected through cookies and similar technologies.

We process your personal information for purposes including:

• To facilitate account creation, authentication, and management.
• To deliver and facilitate the delivery of services.
• To respond to user inquiries and offer support.
• To send administrative information, including changes to our terms and policies.
• To fulfill and manage your orders, payments, returns, and exchanges.
• To request feedback about your use of our Services.
• To protect our Services through fraud monitoring and prevention.
• To identify usage trends and improve our Services.
• To determine the effectiveness of our marketing and promotional campaigns.
• To save or protect an individual's vital interests, such as preventing harm.

If you are located in the EU or UK, we rely on the following legal bases: consent, performance of a contract, legitimate interests, legal obligations, and vital interests.

If you are located in Canada, we may process your information with your express or implied consent, or where permitted by law.

We may share information with third-party service providers in the following categories:

• Cloud Computing Services
• Communication & Collaboration Tools
• Data Analytics Services
• Data Storage Service Providers
• Payment Processors
• Sales & Marketing Tools
• User Account Registration & Authentication Services
• Website Hosting Service Providers

Business Transfers. We may share or transfer your information in connection with a merger, sale of assets, financing, or acquisition.

We may use cookies and similar tracking technologies (web beacons, pixels) to collect and store information when you interact with our Services. Third parties and service providers may also use tracking technologies for analytics and advertising.

We may offer products and features powered by artificial intelligence, machine learning, or similar technologies. All personal information processed using our AI Products is handled in line with this Privacy Notice and our agreements with third parties.

Our servers are located in India and the United States. Your information may be transferred to, stored by, and processed by us and our service providers in these and other countries. For EEA/UK/Switzerland residents, we use the European Commission's Standard Contractual Clauses to safeguard transfers.

We keep your personal information only as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law.

We have implemented appropriate technical and organizational security measures designed to protect your personal information. However, no electronic transmission or storage technology can be guaranteed to be 100% secure.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Depending on your location (EEA, UK, Switzerland, Canada, or certain US states), you may have rights including access, rectification, erasure, restriction, data portability, and the right to object to processing or withdraw consent. To exercise your rights, contact us at support@designandpen.com.

Because no uniform DNT standard has been finalized, we do not currently respond to DNT browser signals.

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have specific rights regarding access, correction, deletion, and consent withdrawal.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date.

Design and Pen Academy

Hislop Rd, Secunderabad, Telangana 500010, India

Email: support@designandpen.com